Tax return extractions are failing

Incident Report for Syntage.com

Resolved

All tax returns have been reprocessed.

Posted Nov 17, 2023 - 10:58 CST

Monitoring

We've resolved the problem causing the extractions to fail. We have started reprocessing all of the failed extractions. Some extractions are still taking a bit of time to reprocess due to the SAT's performance.

Posted Nov 17, 2023 - 10:04 CST

Identified

We've detected that tax return extractions are failing. This includes provisional (monthly) and annual tax returns. We're working to resolve the issue.

Posted Nov 17, 2023 - 08:34 CST

This incident affected: Extractions (Annual Tax Returns, Provisional Tax Returns).