All Systems Operational
Website Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Credential Registration Operational
90 days ago
99.99 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Extractions Operational
90 days ago
98.18 % uptime
Today
Invoice Operational
90 days ago
99.43 % uptime
Today
Annual Tax Returns Operational
90 days ago
99.31 % uptime
Today
Provisional Tax Returns Operational
90 days ago
99.72 % uptime
Today
RIF Tax Returns Operational
90 days ago
90.78 % uptime
Today
Tax Status Operational
90 days ago
99.48 % uptime
Today
Tax Compliance Operational
90 days ago
97.74 % uptime
Today
Tax Retention Operational
90 days ago
95.82 % uptime
Today
Electronic Accounting Operational
90 days ago
99.77 % uptime
Today
RPC Operational
90 days ago
99.8 % uptime
Today
Extraction Scheduler ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Emails Operational
90 days ago
100.0 % uptime
Today
SAT Operational
90 days ago
99.89 % uptime
Today
CFDI Portal Operational
90 days ago
99.65 % uptime
Today
Tax Compliance Portal Operational
90 days ago
99.97 % uptime
Today
Tax Retention Portal Operational
90 days ago
99.97 % uptime
Today
Annual tax return portal ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Production - API Response Time
Fetching
Production - API Error Rate
Fetching
Sandbox - API Response Time
Fetching
Sandbox - API Error Rate
Fetching
Past Incidents
Apr 13, 2024

No incidents reported today.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - The portal is now responding normally. We've reprocessed the failed extractions that failed all of their attempts.
Apr 9, 08:22 CDT
Identified - The SAT's tax status portal is returning 500 errors when generating the tax status. This is causing the tax status extractions to intermittently fail and be retried. We will retry extractions that have exhausted their retry attempts when the portal is operating normally again.
Apr 8, 15:06 CDT
Apr 8, 2024
Resolved - The issue is over.
Apr 8, 20:15 CDT
Update - The SAT portal is operational. All extractions will be executed.
Apr 8, 19:20 CDT
Update - The SAT portal is currently unavailable, all extractions for Tax Retention extractor have been paused. When the portal returns to normal, they will start and the failed extractions will be retried.
Apr 5, 12:31 CST
Identified - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Apr 5, 12:25 CST
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

Apr 1, 2024
Resolved - We have reprocessed all extractions created during the affected window. Customers with API integrations should delete/discard any data received and stored between 12:18 and 16:22 (Mexico Time). We apologize for the inconvenience caused by this incident. For further questions, feel free to contact our customer support team at https://support.syntage.com/hc/es or via WhatsApp at +52 55 6943 7840.
Apr 1, 22:55 CST
Update - At this time extractions are running normally.
Apr 1, 22:10 CST
Monitoring - At this time all mock data has been removed from the system. We are currently reprocessing all extractions created during the affected window. Scheduled extractions will be created shortly.
Apr 1, 21:09 CST
Update - Today at 12:18pm (Mexico City time), a minor deployment was made to production. This deployment included a patch version of a well-known library that unintentionally introduced a breaking change affecting how environment parameters are handled. As a result, our production environment started behaving like a sandbox. We will delete all mock data created by extractions post 12:18pm and re-run extractions to ensure real data is in place. Extractions will remain paused until sandbox data is removed from the product.
Apr 1, 18:06 CST
Investigating - We are investigating the issue’s scope. Extractions will be paused until we identify the root cause. We will provide updates as soon as possible.
Apr 1, 16:52 CST
Mar 31, 2024

No incidents reported.

Mar 30, 2024

No incidents reported.