Extractions are not starting

Incident Report for Syntage.com

Resolved

All extractions have been processed.

Posted Oct 03, 2023 - 22:08 CDT

Monitoring

Extractions are starting to process normally now. We will monitor the situation for a little while longer.

Posted Oct 03, 2023 - 20:26 CDT

Investigating

We've detected an issue with extractions not starting. We are already investigating the issue and will report back when we have more information.

Posted Oct 03, 2023 - 20:20 CDT

This incident affected: Extractions (Invoice, Annual Tax Returns, Provisional Tax Returns, RIF Tax Returns, Tax Status, Tax Compliance, Tax Retention, Electronic Accounting, RPC, Extraction Scheduler).