Tax Return extractions taking longer than normal to finish

Incident Report for Syntage.com

Resolved

We've not seen any further issues. The issue seems to be resolved.

Posted Aug 26, 2024 - 15:10 CDT

Monitoring

We've retried failed extractions and have seen them succeed. We'll keep this incident open for a little while longer while we monitor.

Posted Aug 26, 2024 - 12:14 CDT

Identified

The SAT portal for tax returns is intermittently having issues. This is causing extractions to take longer as instead of finishing successfully on the first attempt, they are having to be retried many times. Our system does this automatically, so there is nothing you need to do.

Posted Aug 24, 2024 - 10:13 CDT

This incident affected: Extractions (Annual Tax Returns, Provisional Tax Returns) and SAT (Annual tax return portal).