Tax Retention files are not available to be downloaded

Incident Report for Syntage.com

Resolved

Issue is over.

Posted Nov 20, 2024 - 11:06 CST

Identified

We are currently experiencing issues with accessing XML and PDF files due to a problem on SAT's side. While our system is successfully extracting document data, the files themselves are not available. We are closely monitoring the situation and will provide updates as soon as we have more information. Thank you for your patience and understanding.

Posted Nov 04, 2024 - 20:18 CST

This incident affected: Extractions (Tax Retention).