We have detected some issues with our infrastructure

Incident Report for Syntage.com

Resolved

We deployed a fix, and everything is stable. Webhooks are working, and no delays should be seen.

Posted Oct 18, 2023 - 16:23 CDT

Update

Extractions are running without problem. We are still monitoring Webhooks because clients can experience some delays.

Posted Oct 18, 2023 - 14:53 CDT

Monitoring

We updated our services with a fix to the problem and are monitoring the product.

Posted Oct 18, 2023 - 14:07 CDT

Identified

We have detected some performance issues in our infrastructure. This may delay the process of delivering Webhooks and processing Extractions. We're currently investigating the issue, and will provide an update soon.

Posted Oct 18, 2023 - 13:23 CDT

This incident affected: Extractions (Invoice) and Webhooks.