Extraction Processing Delays

Incident Report for Syntage.com

Resolved

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Posted Nov 01, 2023 - 07:08 CST

Monitoring

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Posted Nov 01, 2023 - 05:35 CST

Investigating

Our data processing infrastructure is running behind which is causing extractions to be pending. The system should be caught up shortly.

Posted Nov 01, 2023 - 04:44 CST

This incident affected: Extractions (Invoice, Annual Tax Returns, Provisional Tax Returns, RIF Tax Returns, Tax Status, Tax Compliance, Tax Retention, Electronic Accounting, RPC).